Last updated: December 09, 2024

At Limitless Greenz, we strive to ensure customer satisfaction. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds can be processed.

1. Order Cancellation

1.1 Before Shipment:

• You may cancel your order anytime before it has been shipped by contacting us at greenzlimitless@gmail.com

• A full refund will be issued for cancellations made before shipment.

1.2 After Shipment:

• Once the order has been shipped, cancellations will not be accepted.

2. Refund Policy

2.1 Eligibility for Refunds:

• Refunds are applicable only for:

  • Damaged or defective products.

  • Incorrect items received.

2.2 Refund Process:

• To request a refund, contact us within 7 days of receiving the product.

• Provide proof of the issue (e.g., photos of the damaged item).

2.3 Refund Timeline:

• Approved refunds will be processed within 7-10 business days and credited to your original payment method.

2.4 Non-Refundable Cases:

• Items returned without prior approval.

• Products damaged due to misuse or mishandling by the customer.

3. Exchange Policy

• Exchanges are allowed for damaged or defective items. To initiate an exchange, contact us at greenzlimitless@gmail.com.

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